Privacy Policy

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information that you provide directly to us, including your name, email address, phone number, and shipping address when you make a purchase or create an account.

How We Use Your Information

We use the information we collect to process your orders, communicate with you, improve our services, and send you promotional materials (with your consent).

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Terms of Service

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

Use of Website

You may use our website for lawful purposes only. You agree not to use the website in any way that violates any applicable laws or regulations.

Product Information

We strive to provide accurate product information, but we do not warrant that product descriptions or other content on the website is accurate, complete, or error-free.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website.

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund or exchange within 14 days of purchase.

Eligibility for Refund

To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as when you received them.

Refund Process

To initiate a refund, please contact our customer service team. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Timeline

If approved, your refund will be processed within 5-7 business days to your original payment method.

Shipping & Delivery

We offer reliable shipping services to deliver your products safely and on time.

Shipping Methods

We offer standard shipping and express shipping options. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.

Free Shipping

Free shipping is available on orders over 5,000 EGP. For orders below this amount, shipping fees will be calculated at checkout.

Delivery Areas

We currently deliver to all major cities in Egypt. For remote areas, additional shipping fees may apply.

Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor your shipment's progress.